Salesforce, founded in 1999, pioneered the delivery of Customer Relationship Management (CRM) as a cloud-based software service. The company operates worldwide and counts over 150,000 businesses among its customers. Its platform covers a broad range of technical domains, including cloud computing, artificial intelligence, and autonomous agents.
The company's recent work includes Agentforce, a platform designed to enable autonomous agents to operate alongside human workers in customer engagement. Salesforce's technical focus spans SaaS infrastructure, AI-driven tools, and CRM systems that serve a wide spectrum of industries.
Salesforce's stated core values are trust, customer success, innovation, equality, and sustainability. The company runs a 1-1-1 philanthropic model, committing 1% of equity, technology, and employee time to charitable initiatives. It describes its workforce and wider network as a community of "Trailblazers" and positions itself as a proponent of stakeholder capitalism.
