Astreya is a global managed IT services provider founded in 2001. The company designs, deploys, and manages complex technology environments for enterprises and other large organizations across more than 40 countries, with its headquarters in San Jose, California. Its service portfolio spans AI, cloud infrastructure, cybersecurity, digital workplace services, network and data center management, data engineering, application engineering, service desk operations, and IT asset management.
The company describes itself as AI-first, applying artificial intelligence to shift IT operations from reactive incident handling toward predictive, intelligent service delivery. Astreya has developed several proprietary AI agent and automation frameworks, including Ara, Lynx, Pictor, and AI OpsHub. It also offers production-ready AI solutions published on the ServiceNow Store and Databricks Marketplace, such as TicketLens, Astraix, and Attachment Summarizer.
Astreya reports managing more than 1.5 million IT tickets annually, supporting over 500,000 end users worldwide, and maintaining an average customer satisfaction score of 4.95 out of 5. The company's approach emphasises reusable intellectual property and pre-built accelerators intended to compound value over time, alongside a focus on human-centered service delivery.
